Our Story

The culture is teamwork oriented where we lean in together to solve challenges as a team. We work less like independent silos and leverage each other's strengths and create synergy as a group with the same goal; one best way. My favorite part of Shake Shack is coming to work being myself and knowing I can impact, influence, and inspire by just being me as long as my decisions stand for something good and as long as I lead with enlightened hospitality.

The culture at Shake Shack is truly one of a kind. It's inclusive, people-first, and rooted in genuine hospitality. We’re a team of passionate hospitalitarians who care deeply, not just about serving delicious food, but about making a meaningful impact on the communities around us. Whether you're in a Shack or at our Support Center, you're surrounded by people who lift each other up, celebrate individuality, and constantly look for ways to leave things better than we found them. It’s a place where you can grow, be yourself, and know that what you do every day matters. There’s real heart here and that makes all the difference.

In our ALIADOS employee resource group, I’ve had the opportunity to help elevate Latino voices, build community, and champion equity in tangible, meaningful ways. Shake Shack truly encourages us to show up as our whole selves and lead with intention. Whether I’m supporting someone’s development, creating hospitality moments, or celebrating our heritage, I’m reminded every day why this work matters.

It is the culture of leaders developing future leaders, the unwavering commitment to Hospitality, and the joy of serving our Guests the best burgers anywhere. Every day, I’m inspired by the passionate, purpose-driven people I work with, always striving to grow and to make a difference. It’s not just about great food and delicious Shakes; it’s about creating meaningful Guest experiences and building strong, empowered teams across Asia Pacific. I’m incredibly proud to be part of a company that invests in people and believes in the power of leadership at every level.

Shake Shack's growth keeps me optimistic and embracing ongoing learning. Our growth allows me to bring my full skillset to the table, collaborating with teams to enhance our current processes to build towards a bigger future. Simultaneously, this scaling is providing valuable learnings that will fuel my career and ability to support our Shacks.